01 · Import
Orders land by themselves.
From your store, Google Sheets or WhatsApp: each order arrives with customer, product and city already filled in.
Built in Morocco for COD operations
Confirm.Ship.Deliver.Get paid.
The call-center CRM built for cash on delivery. Orders arrive on their own, agents confirm, carriers deliver, and every dirham reports back to one screen.
Live demo with a login for every role, before you ever talk to us.
Operations · today
LIVE Confirmed today
128
COD collected
24,860 MAD
Confirmation rate
64%
Delivered
96
Confirmation queue
- Khadija E. Marrakech Smart watch 249 MAD New
- Youssef A. Casablanca Air fryer 449 MAD Calling
- Salma R. Rabat Wireless earbuds 199 MAD Confirmed
- Omar T. Fès Portable blender 279 MAD Confirmed
- Imane B. Tanger Ceramic straightener 329 MAD Confirmed
Collections today
Parcels
- #4117 OzonExpress Delivered
- #4121 Ameex Out for delivery
- #4124 Sendit Shipped
- #4126 OzonExpress Shipped
Ships with
+ your in-house drivers
COD loses money quietly.
An operation leaks in four places. Sracom watches all four.
Leads you paid the ads for, never called back.
Every order lands in a live queue with an owner and a deadline.
Parcels shipped, then nobody’s problem.
Every parcel tracked to the doorstep, returns flagged the day they happen.
Margin guessed in a spreadsheet at month end.
Ad spend, fees and shipping attributed to each order, profit computed live.
Agents judged by gut feeling.
Confirmation and delivery rates per agent, updated call by call.
One order, followed to the cash.
How a lead becomes money on your dashboard.
Order #4128 · Khadija E. · Marrakech
02 · Confirm
An agent calls within minutes.
One screen: customer, history, live stock. Confirm, cancel or schedule a callback in seconds.
03 · Ship
One click creates the parcel.
OzonExpress, Ameex, Sendit or your own drivers: the label is out and tracking starts immediately.
04 · Get paid
The cash reports back.
COD collected, fees deducted, net profit on the dashboard. The books balance order by order.
A cockpit for every seat on the floor.
Six modules, one operation: each role gets its screen, management sees everything.
The confirmation cockpit
Live queues, callbacks and per-agent rates. No spreadsheets, no lost leads.
- One screen per order: customer, history, stock
- Callbacks and no-answers re-worked by follow-up
- Calls per hour and confirmation rate, live
Stock that never oversells
A confirmed order reserves its unit instantly, with alerts before a bestseller runs dry.
The floor, ranked
A real confirmation rate per agent, excluding fake, duplicate and wrong-number orders.
Profit that tells the truth
Break-even CPL per product: the most you can pay for a lead before it loses money.
- Ad spend in USD or MAD, per campaign and store
- ROAS and media-buyer commissions tracked
- Margin by product, store and city
Dispatch to doorstep
Statuses flow back from the carrier. Returns get flagged the day they happen.
Every dirham accounted
COD settlements, driver commissions, per-order fees: the cash always adds up.
Today
8,412 MAD
SettledAnd the rest of the floor.
Everything around the core workflow, already built in.
- Product research
- Idea to launch on one Kanban: research, script, creatives, testing.
- 11 built-in roles
- Admin, team leader, agent, follow-up, driver, media buyer, editor and more.
- Structured follow-up
- No-answers and failed deliveries get re-worked, not written off.
- Google Sheets sync
- Your orders keep arriving the way they do today.
- WhatsApp orders
- Conversations become orders in the same confirmation queue.
- B2B invoicing
- Invoices, delivery and purchase orders with VAT and ICE, Morocco-ready.
Built on a COD floor, not in a slide deck.
Sracom comes from the floor: 400-lead mornings, returns eating the margin, month-ends spent reconciling cash. We built the tool we wished we had.
Morocco first
French interface, dirham amounts, VAT and ICE invoicing, and the carriers that actually deliver here.
Real time everywhere
Orders, stock and dashboards update live for the whole team.
Role-scoped access
Everyone sees their station, nothing more. Sensitive actions are audit-logged.
Your data, isolated
Every business is walled off from every other. Your numbers stay yours.
And this is the real product.
Not a mockup: the live Sracom dashboard in production, with a demo login for every role.
Questions, answered.
The ones every operator asks first.
Which shipping carriers do you support?
The carriers Moroccan e-commerce relies on: OzonExpress, Ameex, Sendit and more, plus your own in-house drivers. Parcel tracking and COD reconciliation live in one place. Need a specific carrier? Ask us.
Can I try it before committing?
Yes. A live demo is available with a login for each role, so you can walk the whole operation before you talk to us. Book a call and we will set up yours.
Is my data secure?
Every user gets only the access their role allows, sensitive actions are audit-logged, and each business’s data is isolated from every other. Authentication and sessions are protected by design.
How much does it cost?
Pricing depends on your order volume and team size. Book a call and we will put together a plan that fits your operation.
Do I have to change my current tools?
No. Orders can flow in from your online store, Google Sheets or WhatsApp. You keep selling the way you do today and Sracom runs the operation behind it.
See Sracom run your numbers.
Tell us your volume: the demo is tailored to your operation.
Prefer to talk now?
Book a call on WhatsApp